Return & Exchange
To qualify for a return or exchange, items must be received back to our Fulfillment Center within 90 days of your original order shipment date (as printed on your packing slip).
Please note, creating an exchange on our site or by contacting Customer Care does not guarantee that an exchange will be possible at the time we process your return. Inventory is not held for exchanges and may sell out before we are able to process your request.
For a return or exchange,pls follow these easy steps:
Please submit items change/return request to customer service via [email protected];
- Send the product along with the product list which includes the product ID. A tracking No. of the returning parcel is required;
- Pay for return postage. Unfortunately, we are unable to cover return shipping for returns;
- Send us the package so it reaches us within 45 days of the original dispatch date (90 days for bifocals and varifocals).
- Returns must be in their original condition and with all accessories included in your package (e.g. dresses and belts).
- Shoes: Must be returned with original shoebox. Please place it inside a larger packing box. Shoes returned with postage stickers on the original shoebox are non-refundable and will receive no refund or store credit.
- Non-Apparel Items: Must be returned with original packaging intact, otherwise they are non-refundable and will receive no refund or store credit.
Items Not Eligible for Refund or Store Credit:
- Items marked as final sale.
- Free gifts or promotional items with retail value.
- Returns received in damaged/worn condition.
- Returns received after 90 days of the original order shipment date.
- Shipping charges, except in cases where we have made a shipping error.
Items Eligible for Store Credit Only:
Returns received by worldwidelily between 31 and 90 days after the original order shipment date (as printed on your packing slip). Late returns are not eligible for the $5 bonus offer. Once a return receives store credit, we are unable to reverse the request.
We’ll issue the refund to your wallet in amount of few days if we are not otherwise informed to refund to your payment account in advance. Wallet balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email.
What if there was something wrong with my order?
Email us right away so we can make things right! Reach us at:[email protected]